Manager, Customer Intelligence - RMS
Wilmington, MA, US, 01887 US
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
We are seeking a Manager for our Customer Intelligence team within RMS Sales to be based remotely in the U.S.
Manage a team of Client Development Representatives (CDRs) and Inside Sales (IS) staff. This role is crucial in driving revenue, optimizing sales campaigns, and fostering strong internal and external relationships. The manager will be responsible for the day-to-day operations of the Client Intelligence Team. Assist with problem resolution and coach team members. The ideal candidate is a proactive leader with a passion for data-driven strategy, and cross-functional collaboration.
Key Responsibilities
Team Leadership & Coaching
- Manage and coach a high-performing team of CDRs and IS team members. Provide one-on-one coaching focused on career development, skills enhancement, and goal setting. Nurture a culture of collaboration, accountability, and continuous improvement.
- Develop and achieve KPIs and team strategy.
- Advocate for the CDR and IS team, celebrating accomplishments and driving visibility across the organization.
- Responsible for personnel management activities like scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
- Recommend and implement short-range operating objectives, organizational structure, staffing requirements and succession plans.
- Support the policy of equal employment opportunity through affirmative action in personnel actions.
Sales Strategy & Execution
- Develop and execute innovative sales campaigns that align with RMS sales team objectives.
- Analyze customer and campaign data to inform strategy and maximize revenue impact.
- Identify new market opportunities and lead generation tactics to support pipeline growth.
- Partner closely with the sales team to align on goals and share insights
Client Relationship Management
- Maintain and grow relationships with partnered accounts through consistent engagement and value delivery.
- Set standard and coach team on qualifying leads appropriately for passage to Charles River's Sales team or other teams for further nurturing. Log all interactions into the sales database system and determine which leads need immediate attention by Sales.
Process Optimization & Software Testing
- Participate in software and tool testing to drive efficiency in lead generation processes.
- Recommend and implement improvements in workflows, tools, and strategies.
Job Qualifications
• Education: Bachelor's degree (B.A. /B.S.) or equivalent in technically related field (e.g. Biology) or related discipline.
• Experience: 3+ years of experience in sales, business development, or client success management.
• Strong communication and relationship-building skills.
• Analytical mindset with experience leveraging data to drive actions.
• Familiarity with CRM systems and sales enablement tools.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. 7+ years experience of managing a team in lieu of degree.
Compensation Data
The pay range for this position is $120K - 140K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
Nearest Major Market: Boston
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