IT Specialist Application and Support
Wilmington, MA, US, 01887 US
At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.
Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.
As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.
Job Summary
Responsible for process analysis and requirements gathering for small, medium and large scale system implementations within regulated and/or non-regulated IT environments. Participate in the analysis and delivery of IT projects that support the business and technology strategies. Support identification of business opportunities and articulate the business case.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Partner with the business to understanding the detail of how that business works, and where IT can help support their needs.
• Act as primary liaison between the business functions and IT, translating business goals and requests into relevant requirements that can be consumed by IT project and development resources.
• Deliver presentations to IT and business management.
• Work with IT systems subject matter experts to develop solutions to support business needs.
• Articulate IT strategies to business constituents.
• Appropriately set expectations on the capabilities of IT, request timelines and scope, assisting the business in prioritization when/if all needs cannot be met.
• Facilitate requirements gathering meetings.
• Document requirements, specifications, business processes and coordinate recommendations related to proposed solution.
• Develop functional specifications and coordinate with technical resources to provide system design specifications that support the customer’s requirements.
• Develop test traceability matrix and ensure that all requirements are properly tested.
• May lead testing and validation efforts.
• Work with customer personnel to identify required changes and communicate needed changes to development/implementation team.
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Consistently deliver high-quality services to customers and manage customer expectations effectively.
• Communicate effectively with customers to identify needs and evaluate alternative business solutions with project management.
• Assist in the facilitation of effective team and customer meetings and interactions.
• Lead internal teams/task forces as needed.
• Perform all other related duties as assigned.
Job Qualifications
• Education: Bachelor’s degree (B.A. /B.S.) or equivalent in Computer Science or related discipline.
• Experience: Minimum 5 years applicable business analysis experience.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: CCBA or CBAP is a plus.
• Other: In-depth knowledge of current IT technologies and state-of-the-art practices including an understanding in areas of application programming, database and systems design. Must understand internet, intranet, extranet and customer/server architectures and how legacy and web-based systems interface with each other. Excellent communication and interpersonal skills including the ability to deliver informative, well-organized presentations. Ability to work well in a team environment.
Compensation Data
The pay range for this position is $70,000K - $100,000K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
Nearest Major Market: Boston
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