Director, Marketing Operations and Technology (REMOTE)
Wilmington, MA, US, 01887 US
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
The Director of Marketing Operations and Technology will lead the strategy, governance, and execution of marketing technology and operations to enable scalable, data-driven, revenue marketing. This role is responsible for managing the marketing technology stack, ensuring seamless integrations, maintaining data integrity, driving marketing analytics, and overseeing the marketing planning processes. The position will collaborate closely with marketing, sales, and IT stakeholders to deliver operational excellence.
This position will work remote from home office.
Key Responsibilities
- MarTech Strategy & Governance
- Define, manage, and socialize business requirements for the marketing technology stack.
- Oversee integration of MarTech platforms to ensure interoperability and efficiency.
- Maintain documentation and standard operating procedures for technology usage and governance.
- Data Integrity & Analytics
- Ensure accuracy and consistency of marketing data across systems.
- Partner with data and analytics teams to develop dashboards, reports, and insights that inform decision-making.
- Monitor data quality and compliance with privacy and security standards.
- Marketing Planning & Operations
- Lead annual and quarterly marketing planning processes, including budget tracking and strategic campaign alignment.
- Develop and maintain operational workflows to support campaign execution and performance measurement.
- Drive continuous improvement in marketing processes and tools.
- Team Leadership
- Manage and mentor operations team, fostering professional growth and collaboration.
- Provide clear priorities, guidance, and accountability for operational excellence.
Job Qualifications
Qualifications & Experience
• Bachelor’s degree in marketing, business, information systems, science or related field; MBA or advanced degree preferred.
• 10+ years of experience in marketing operations, technology, or related roles, with at least 3 years in leadership.
• Proven expertise in managing MarTech stacks (e.g., Salesforce, Pardot/Marketing Automation, Tag Management, Analytics platforms).
• Strong understanding of data governance, system integrations, and marketing analytics.
• Experience leading marketing planning and budgeting processes.
• Demonstrated ability to manage cross-functional projects and deliver results in a fast-paced environment.
• Drug development CRO or related experience preferred.
Knowledge, Skills & Abilities
• Deep knowledge of marketing technology platforms and integration best practices.
• Strong analytical skills with ability to translate data into actionable insights.
• Excellent project management and organizational skills; ability to prioritize and manage multiple initiatives.
• Effective communication and collaboration skills for working across marketing, sales, and IT teams.
• Leadership skills to inspire and develop a high-performing team.
Compensation Data
The pay range for this position is $120K - 165K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
Nearest Major Market: Boston
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