Summer 2026 Intern - Global Customer Care
US
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
The Customer Service and Service Operations teams are seeking a highly driven individual to support several revenue critical initiatives and provide operational coverage during a period of increased demand. This role will focus on reconnecting with customers whose instrument calibrations or service coverage have lapsed, helping ensure their instruments remain compliant and enabling continued reagent usage. The work directly supports both immediate revenue recovery and long term customer engagement.
In addition to service outreach, the position will contribute to a range of high value operational projects that strengthen data accuracy, streamline internal processes, and improve overall customer experience.
This role is designed to help address key drivers of revenue and account activity by providing dedicated resources to proactively engage underutilizing customers and improve internal data quality. While the position will sit within the US organization, the selected candidate will support Customer Service and Service Operations at a global level, delivering broad operational impact across regions.
The successful candidate will play a vital role in protecting revenue, improving operational efficiency, and enhancing overall customer satisfaction through timely, accurate, and proactive support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Contacting Microbial customers to determine the status of their instruments
- Outreach to dormant cartridge accounts to reactivate ordering activity
- Support with variance reporting and follow up
- Account cleanup and SAP account pairing projects to improve eCommerce onboarding and reduce processing time
- Update client account records based on statuses and update points of contacts for client organizations
- Identify with new account extensions, customer name clarification and account mergers, pairing of accounts in SAP, Updating Microbial Notes in Sales Force to match SAP
- Strong communication skills for cross departmental function.
- Perform other duties as assigned.
Job Qualifications
- Student currently enrolled in an accredited college/university degree program pursuing a degree in Business Administration or related discipline
- Minimum GPA of 3.0 preferred
- Ability to fulfill a 10-12 week internship starting in May
- Effective communication and listening skills in a teamwork environment.
- Demonstrated ability to work on multiple projects with a strong attention to detail
The pay range for this position is $17.00 - $19.00 per hour. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
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