Account Development Representative

For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

JOB SUMMARY:

The Account Development Representative is responsible for driving Microbial Solutions sales in specified region. S/he administers the sales process for specific products, services, accounts and/or sales opportunities via phone and e-mail while supporting the Account Managers in the region. This individual works closely with the Microbial Solutions Commercial team to meet and exceed sales quotas for a specific territory.

 Essential Duties and Responsibilities:

• Partner with Account Managers in the territory to meet shared sales goals and manage territory opportunities.
• Support Account Managers in the territory as needed with repeat and routine business opportunities.
• Support Account Managers by generating and qualifying new leads resulting from trade shows and through the development of targeted marketing campaigns. 
• Responsible for engaging a portion of the territory not currently explored by Account Managers with objective to develop new customer relationships and expand the business.  
• Provide pricing, create and submit individualized quotes and support price renewal price process in region.
• Develop and qualify leads through customer contact and prospecting. 
• Coordinate with internal teams to address customer questions/objections, provide pricing, and follow through to close of sale.
• Coordinate internally to support contract lab enquiries and opportunities
• Lead projects such as dormant account reimplementation, next generation products and end of life campaigns.
• Establish and nurture positive, productive relationships with customer accounts end-users, management and purchasing contacts.
• Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
• Share customer problems/concerns with relevant departments for quality resolution.
• Gain and share competitive market information with Commercial team.
• Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
• Attend conferences and sales meetings and trade shows as necessary
• Perform all other related duties as assigned.

QUALIFICATIONS:

Education:  Bachelor’s degree (B.A. /B.S.) or equivalent in marketing, business or related discipline.

Experience:  2 years related experience in sales or customer services.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Language: Ability to communicate in English fluently, (oral and written) is required. 

IT Literacy: MS Word, Excel, PowerPoint, etc. Experience in Salesforce is an advantage.

Communication: Team player. Effective communication (both oral & written) both with customers and internal teams.

Additional Skills Required:

• • Customer service –sensitive to the needs and concerns of customers, remaining courteous at all times while swiftly responding to requests
  • Data entry – logging data is a vital part of this job and a keen eye to detail is important.
  • Interpersonal skills –strong interpersonal skills to cultivate long-term relationships with customers.

About Microbial Solutions
Our Microbial Solutions business group has a  comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.