Sales Management - Management

Job Summary

• Own and deliver sales and service revenue targets for Charles River Microbial Solutions India.
• Lead and oversee commercial and client-facing operations across India and neighboring countries (Sri Lanka, Nepal, Bangladesh, Myanmar, Bhutan, and Pakistan).
• Define and align sales, field service, and technical service strategies with key stakeholders to drive revenue growth and customer retention.
• Supervise, coach, and optimize sales team deployment and performance across the region.
• Ensure timely and effective resolution of customer issues through a strong customer-centric approach, working closely with cross-functional teams.
• To drive high customer satisfaction, business growth, safety initiatives and regulatory compliance.
• Demonstrate the Charles River values of Care. Lead, Own and Collaborate.

Responsibilities

DUTIES AND RESPONSIBILITIES: 

• Provide annual forecasting and perform a  regular review for the region as well as each individual sales territory.
• Develop sales, pricing and distribution strategies, identify and capitalize on market opportunities, adjust strategies to reflect changing conditions.
• Prepare and implement a comprehensive all India  sales management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts.
• Develop major and established customer accounts through customer service and production and support activities, to achieve upselling of products and use of products and services across the MS brands.
• Attain revenue and objectives, and where possible increase revenue, in the assigned territory and or accounts. 
• Participate in regular co-travel with sales team, to provide coaching and feedback.
• Ensure that specialists in the region are utilized in an efficient and effective manner
• Initiate arrangement requests required for participation in trade or other convention programs. 
• Implements follow up and needs assessment for sales training
• Establish and maintain sales training program for current employees and new hires within the region.
• Manage activities of assigned group(s) to ensure optimum performance of the group/function.
• Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
• Assist in the development of short- and long-range operating objectives, organizational structure, staffing requirements and succession plans.
• Assist in the development and recommendation of departmental budget and authorize expenditures.
• Develop and oversee the implementation of departmental training programs, including orientation.
• Support the policy of equal employment opportunity through affirmative action in personnel actions.
• Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures [SOPs, safety procedures etc].
• Perform all other related duties as assigned.
• Ensuring compliance to Business Code of Conduct and Ethics. Ensure compliance with all Company, Country, local, state, and federal regulations.
• Ensure adherence to data privacy regulations within the Company and Corporate Global Data Privacy framework
• Demonstrate the Charles River values of Care. Lead, Own and Collaborate
• Perform all other related duties as assigned by the direct manager.

Job Qualifications

The following are minimum qualifications related to the National Field Technical Service Manager, MS India position:

• Education:  Bachelor’s degree (B.S. / B.A) or  equivalent in life science . Master’s degree preferred. A second Business Administration qualification or Management certification would be an advantage.

• Experience:  Minimum 10 to 15 years relevant industry experience, with at least 5 of those years having direct client interface and team management .

• Excellent interpersonal, customer relationship and leadership skills with experience working in a matrix organization.

• This position requires frequent domestic and international travel.

• Must be able to prioritize workload and manage multiple competing deadlines.