Account Manager

For 75 years, Charles River employees have worked to advance the discovery, development, and safe manufacture of new drug therapies, making a profound impact on global health. Our 20-year partnership with Boston Children’s Hospital takes this mission to the next level, supporting groundbreaking innovations that directly impact patient care. At Boston Children’s, their commitment to diversity drives the exceptional quality of care provided to patients from local communities to over 160 countries worldwide. This is your moment to become part of a family where unique talents and perspectives unite to change lives, including your own. Together, we’re shaping a healthier future through compassion, innovation, and opportunity.  

SUMMARY

Responsible for selling and promoting Charles River Microbial Solutions products/services to assigned customers in a nominated territory. Maintain and increase sales at new and existing accounts through proactive and outbound field account management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Sell the company’s Endosafe, Accugenix and Celsis products/services to accounts by contacting both established customers and developing new prospects.
• Diligently maintain SFDC or any other Charles River CRM system, incl. adding customers and customer information, logging customer calls and meetings, creating and updating sales opportunities, and capturing marketing event leads.
• Maintain a working knowledge of all Endosafe, Accugenix and Celsis products, services and policies.
• Participate in all required specialized training for specific product/ service line(s)
• Develop an effective Territory Plan to ensure that all customers in the given territory are proactively engaged with on a regular basis.
• Manage a quarterly Territory Management Plan including opportunities and sales strategies.
• Attend customer conferences, networking events and other industry events to build contact lists, showcase our products and promote Charles River’s products and services.
• Maintain customer appointments and perform "cold" calls requiring professional business acumen.
• Conduct product demonstrations to potential customers as well as provide product training and support when needed.
• Research business and trade media to identify new potential customers in our industry
• Establish customer needs and requirements for Company products and services.
• Initiate all administrative details to execute the sales process flow.
• Share customer problems/concerns with your supervisor for quality resolution.
• Proactively and collaboratively engage with other internal departments
• From time to time, attend regional or international sales meetings.
• Perform all other related duties as assigned.

The following are minimum qualifications related to this position:

• Education: Bachelor’s degree (B.A. /B.S.) or equivalent in life sciences, sales or related field required. Master’s degree preferred.
• Experience: Minimum 5 years relevant industry experience, with at least 2 of those years having direct client interface.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
• Certification/Licensure: None.
• Other: Excellent interpersonal, customer relationship and leadership skill

About Insourcing Solutions
Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River  we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life.  Based on your position these may include:  bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.