Client Coordinator / Client Manager 1

Job Summary

Are you a commercially driven professional with a scientific background in Crops & Chemicals or Pharma, seeking a new challenge? 

We currently have a challenging open position for a:  

 
   
Client Manager 

Department:
The Safety Assessment Client Services department consist of ~130 employees worldwide. The main goal of this department is to understand the client needs and match them with business offerings for a comprehensive range of services for the development of human and veterinary pharmaceuticals, as well as agrochemicals and industrial chemicals.  

Team:
The team consists of ~13 employees with various backgrounds in both education (Life Sciences, Biology, Chemistry, Finance, and Hospitality) as in geographical origin (Netherlands, Peru, South Africa, Serbia and more). Within the team there is an open and flexible culture and a pleasant and informal atmosphere
 

About the Role: 
The Client Manager is responsible for handling sponsor assignments and providing centralized, multi-site coordination to ensure that sponsor requests are addressed in a timely, accurate, and comprehensive manner. This role ensures the delivery of high-quality customer service. 

Key Responsibilities: 

• Leverage your scientific expertise to assess client needs and create compelling business proposals in response to inquiries from our Safety Assessment division. Ensure that sponsor requests are qualified and responded to appropriately. 
• Build on your scientific knowledge and prior experience to develop and review Statements of Work, change orders, and price sheets (within approved limits), ensuring accuracy and completeness. 
• Determine the final selling price for new studies, revisions, and amendments. 
• Follow up with clients to ensure proposals meet their needs and are complete. 
• Innovatively identify ways to close open proposals. 
• Coordinate and streamline the proposal process, collaborating with Scientific Operations, Business Development, Project Coordination, and Business Finance teams to ensure smooth and timely workflow. 
• Host client visits, including giving company tours and presentations. 

Qualifications: 

• A Bachelor’s, MSc, or PhD in natural sciences, applying your scientific knowledge in both commercial and scientific contexts. 
• Commercial experience, ideally in a scientific field. 
• Experience in stakeholder management. 
• Availability for 32-40 hours per week. 
• Depending on your experience, you will begin as either a Client Coordinator or Client Manager. 

What We Offer: 
Working with us means being part of a dynamic international organization. We offer a competitive benefits package, including: 

• 27.5 vacation days plus 2 collective days per year. 
• Option to purchase 10 additional vacation days per year. 
• Annual 8% vacation pay based on your gross salary. 
• Annual performance-based payment based on company results. 
• Travel allowance of €0.23 per kilometer, up to €250 net per month, or an NS Business Card. 
• Bicycle (lease) plan. 
• Collective pension with a 2.9% personal contribution. 
• Opportunity to play sports with colleagues on our on-site sports field. 
• Access to our in-house ergonomist for consultations. 
• Free fresh fruit every day in our cafeteria.