Technical Field Service Customer Support Specialist Netherlands & Belgium
Leiden, NL, 2333 CR
For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
Are you customer focused and passionate about providing technical support? Do you have experience in life sciences or technical services? Then we’re looking for you! We are seeking an enthusiastic Field Customer Support Specialist to support our customers in the Netherlands and Belgium, with occasional support in other regions as needed.
Technical Field Customer Support Specialist I (Microbial Solutions)
Location: Remote - Netherlands & Belgium
Language Requirement: Dutch (fluent or native, minimum C1 level)
About the role:
In this role, you will be the primary point of contact for our customers, providing on-site support at customer site and ensuring they can make full use of our products. To do so, you will need to travel to our clients in the Netherlands and Belgium. Most of your week you will be onsite visiting our clients to give them the support they need. Working closely with the Customer Care team and the Regional Field Customer Support Manager, you will play a crucial role in helping our customers succeed and in enhancing customer satisfaction with a client-centric approach.
Key Responsibilities:
• Deliver high-quality technical support upon completion of a thorough training program.
• Build relationships with the commercial team in your region to help drive revenue growth.
• Manage customer activities to achieve business objectives and ensure customer satisfaction.
• Gather and share customer insights and relevant data with key stakeholders.
• Coordinate with colleagues in the Field Customer Support team and Customer Care organization to streamline support services.
• Effectively utilize internal software tools to deliver excellent service and manage data.
• Prepare and organize weekly field activities to ensure optimal customer support.
• Ensure compliance with regulatory requirements, company policies, and procedures (SOPs, safety protocols).
• Foster strong cross-functional relationships to support overall business objectives.
Who We Are Looking For:
• A degree in Engineering or Life Sciences, preferably in Microbiology, Biology, or Chemistry.
• At least 4 years of relevant experience in a similar role (Field Service, technical, laboratory, or research).
• Excellent proficiency in Dutch and English (C1 level or above).
• Ability to independently manage schedules, travel, and administrative tasks in a dynamic environment.
• Flexibility to adapt to the needs of customers and the business.
Nice to have:
• In addition to Dutch an English knowledge of the French or German language.
Job Qualifications
What We Offer:
A challenging and diverse role in a dynamic work environment with opportunities for professional development and career growth.
In addition, we offer excellent primary and secondary working conditions including:
• Ongoing training and support.
• 26 holidays and the possibility to purchase 5 additional holidays per year.
• Annual one-off 8% holiday pay of your gross annual salary.
• Annual one-off payment based on company results.
• Bicycle (purchase) plan.
• Collective pension with a small own contribution of 2.9%.
• Company fitness plan.
• Flexible Public holidays
• Mobility allowance for the business related travel
Do you have the customer-oriented mindset we are looking for and want to make a difference for our clients? Apply today to join our enthusiastic Microbial Solutions team!
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.
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