Operations Manager
Boston, MA, US, 02116
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
We are seeking an experienced Operations Manager to join our Insourcing Solutions team, located in Boston, MA.
As the Operations Manager, you will oversee and manage all aspects of Charles River Accelerator & Development Labs (CRADL) facilities, including staff. Monitor and report on financial performance including site occupancy levels, facility expenses, capital planning, and budget. Partner with senior management to develop, implement, and achieve short- and long-term goals for the CRADL organization. Recommend innovative techniques to improve productivity, increase efficiencies, and maintain quality standards. Assure site performance is consistent with company and CRADL standards, meets or exceeds financial expectations, aligned in operations with the CRADL organization and meets client contractual requirements.
Additional responsibilities include:
- Manages and ensures the daily husbandry and support assignments meet organizational standards & client expectations, including assigning weekend, holiday and on-call coverage conducting husbandry and services. Responsible for personnel management activities such as: mentorship, personnel actions (hiring, promotions, terminations, etc.), training & development, providing regular direction and feedback on performance, disciplinary actions, delivering annual performance and salary reviews.
- Communicate with clients, listen to feedback/concerns and respond promptly and professionally, demonstrating strong organizational skills to manage multiple tasks, prioritize effectively, and ensure that client service operations run smoothly.
- Serve to support key clients and assist in driving sales by supporting prospective client through presenting site capabilities or providing tours as needed.
- Provide support to technicians in the absence of the supervisor for the following tasks as needed, coordinate personnel and facility scheduling to meet client and business needs.
- Ensure goals and development plans are in place for all employee located at the site. Participate in talent management and succession planning.
- Assist management with site forecasting, budget planning, client services and financial impact of client plans.
- Conduct frequent facility inspections of all spaces to ensure high quality performance of work activities in support of client and organizational objectives, including: standards with respect to animal health and welfare, facilities condition, sanitation levels, environmental parameters and facility security are being met or exceeded.
Job Qualifications
The following are minimum requirements related to the Operations Manager position.
- Education: Bachelor’s degree (B.A./B.S.) or equivalent in animal or laboratory science, business, or related discipline.
- Experience: Minimum eight (8) years in a laboratory animal facility of which five (5) years is management or supervisory experience.
- Certification/Licensure: AALAS certification at the Laboratory Animal Technologist level (LATG) and/or Certified Manager of Animal Resources (CMAR) preferred.
- An equivalent combination of education, experience, and certifications may be accepted as a satisfactory substitute for the specific education and experience listed above.
The pay range for this position is $112K-125K USD annually. Please note that salaries vary within the range based on factors including experience, skills, education, certifications, and location.
About Insourcing Solutions
Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
Nearest Major Market: Boston
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